We aim to dispatch your orders within 1-2 business days. Once the order has been received, processing will start immediately. You will receive your email confirmation and tracking number once the item has been dispatched.
We ship globally! We also have fast AU delivery. Orders from Australia are delivered within 5-10 business days.
Ensure that the address details you supply are complete and correct, along with your active email address incase we need to make contact in reference to your order. Note we do not ship to PO boxes, APO/FPO addresses, so please provide a physical address for the shipping of your order.
HOW TO REQUEST A RETURN:
If a product you receive is damaged during shipment, or is not what you ordered, please contact our Customer Service team by emailing firstname.lastname@example.org and provide your name and the order number.
CUSTOMS IMPORT DUTY & TAXES
Please be aware that Platinum Research Compounds is not liable for customs and clearance fees in your country nor are we responsible for holding times of packages by customs.
Our prices on our online store do not include relevant overseas duties and other customs charges you may incur when purchasing and importing to your country.
These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your country’s customs charges and levies prior to placing an order.
Platinum Research Compounds is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes. Please keep an eye out on your shipment when tracking number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable. If your parcel is returned to us and you would like it re-shipped then a $30 re-shipping fee will be charged.